Terms & Conditions
1. Acceptance of Terms
By booking, scheduling, authorizing, or otherwise accepting services from American Air & Vent Services, a DBA of Viento Sur Ventures LLC ("Company"), the customer ("Customer") agrees to be legally bound by these Terms & Conditions. Acceptance may occur via verbal confirmation, written communication, digital acknowledgment, or payment for services.
2. Description of Services
The Company provides air duct cleaning, dryer vent cleaning, HVAC-related inspections, and related services. All services are performed based on visible and accessible areas only. The Company does not guarantee access to all components of the HVAC system due to structural or design limitations.
3. Pricing
Advertised offers (such as the $149 air duct + dryer vent cleaning) cover the scope stated in the offer, including air duct cleaning for one (1) A/C system and one dryer vent, in one visit. Any additional systems or services are quoted in writing before the visit.
4. No Guarantee of Results
Customer acknowledges that results from services may vary depending on system condition, age, contamination level, and external environmental factors. The Company expressly disclaims any guarantee regarding: complete removal of dust, debris, mold, or contaminants; improvement of air quality; elimination of odors, allergens, or health-related conditions; energy efficiency improvements or system performance.
5. Pre-Existing Conditions Disclaimer
The Company shall not be held liable for any pre-existing conditions, whether known or unknown, including but not limited to: mold, mildew, or biological contaminants; damaged, fragile, deteriorated, or improperly installed ductwork; HVAC system malfunctions or failures; electrical issues or wiring defects; structural defects or hidden damages. If such conditions are discovered, the Company may stop or modify the service at its sole discretion.
6. Limitation of Liability
To the fullest extent permitted by applicable law: The Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages. The Company's total liability shall be strictly limited to the total amount paid by the Customer for the specific service provided. The Customer agrees that any claim must be brought within 15 days of service completion.
7. Release of Liability and Indemnification
Customer agrees to release, indemnify, and hold harmless the Company, its owners, employees, contractors, and affiliates from any and all claims, damages, losses, or expenses arising out of or related to: the services performed; pre-existing conditions; system failures occurring after service; misuse of the HVAC system after service; failure to follow recommendations; Customer's failure to disclose relevant information; third-party claims related to the property.
8. Technician Conduct & Scope Limitation
All technicians operate under Company protocols. The Company is not responsible for: unauthorized work requested directly by the Customer outside the agreed scope; actions taken by technicians outside Company guidelines; verbal representations not reflected in official estimates or invoices.
9. Property Access & Risk Acknowledgment
Customer acknowledges that air duct, dryer vent, and HVAC systems may be fragile or improperly installed. By authorizing service, Customer accepts the inherent risks involved, including potential disturbance to aged or compromised systems. The Company shall not be responsible for damages resulting from: weak or deteriorated ductwork; previously repaired or patched systems; hidden defects not visible during inspection.
10. Customer Responsibilities
Customer agrees to: provide safe and unobstructed access; secure pets and ensure a safe working environment; disclose known issues with the system; be present or provide authorization for service. Failure to comply may result in cancellation or additional charges.
11. Payments and Refunds
Payment is due immediately upon completion unless otherwise agreed in writing. The Company reserves the right to charge late fees, send unpaid balances to collections, and pursue legal action for unpaid services. Refunds are not guaranteed and are issued solely at the Company's discretion. Any concerns must be submitted within 48 hours of service completion.
12. Cancellations & Fees
Cancellations require at least 24 hours notice. Same-day cancellations may incur a fee. The Company reserves the right to cancel or refuse service at any time.
13. Media Release
Customer authorizes the Company to capture photos/videos before, during, and after service for documentation, training, and marketing. No personally identifiable information will be disclosed without consent.
14. Force Majeure
The Company shall not be liable for delays or failure to perform due to causes beyond its control, including but not limited to natural disasters, weather conditions, or equipment failure.
15. Governing Law & Dispute Resolution
These Terms shall be governed by the laws of the State of Florida. Any disputes shall be resolved through: good faith negotiation; mediation, if necessary; binding arbitration (if applicable). Customer agrees to waive the right to participate in class action lawsuits.
16. SMS Messaging Program
If you opt in, American Air & Vent Services may send you text messages at the mobile number you provide. There are two separate, independently-optional SMS programs — opting into one does not opt you into the other:
- Service-related messages: appointment confirmations, reminders, and quote follow-ups. No promotional or marketing content is included in this program.
- Promotional messages: special offers, discounts, and marketing communications.
For either program: message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, START to opt back in, or HELP for help. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. You may also withdraw consent at any time by calling (689) 215-6861. See our Privacy Policy for how we handle your information — mobile information is never shared with third parties or affiliates for marketing or promotional purposes.
17. Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
18. Entire Agreement
These Terms constitute the entire agreement between the Customer and the Company and supersede all prior communications or agreements.
Contact
Call (689) 215-6861.